Privacy policy

We want you to feel confident when using our solutions and services. This page describes how we treat personal information and why we use cookies.

Privacy policy

Why have we access to and process your data?
The processing of your company’s or Your personal data is necessary for us to enter into and/or to fulfill the agreement we have with your company or other Party which holds information about Your debt. We may also process personal data about visitors to our website(s) or physical locations, depending on how you choose to interact with us. Mostly we act as a data sub-processors or processors.

Data processing defining Candidates personal data processing can be found under the ,,Candidates Privacy Statement” section.

We will only process your personal data if we have legal grounds to do so. This means that the processing must be necessary for the performance of a contract to which you or the company you represent is party to, or is necessary to comply with your requests prior to entering into a contract with your company or other related Party.

We have a legitimate interest to process your data in order to form and manage client and business relationships, for marketing purposes, and to ensure the safety of Intrum employees and assets. In accordance with our legitimate interests, we may also use your data to provide you with information about our services, performance updates, events and training which is likely to be of interest to you or to execute necessary or desired tasks expected by the business relationship you represent.

We have a legal obligation to provide your personal data when we are audited by the authorities and to prevent, monitor and evidence fraud, anti-money laundering and other criminal activities in order to comply with statutory legislation.

Your data will be held securely in compliance with data protection law.

Regarding Regulation 2016/679 EU our legal grounds for the data processing is:

Regulation 2016/679 EU Art. 6:

b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
c) processing is necessary for compliance with a legal obligation to which the controller is subject;
e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

What personal data are you processing about me and why?
We hold only the necessary information for the management of the contractual or business relationship with You to fulfill our legal obligations.

To be able to communicate with you we need your name, job title and contact details such as address, land line telephone number, mobile number and email address.

To be able to sign the Agreement with Business partner (Stakeholder) we will need Your Representatives name, e-mail address, telephone number, office address, additional contact, signature details.

To be able to collect debs and do other legal obligations to our Stakeholders accordingly Agreements, we will need personal details like: name, surname, passport copy or details, deb amount, deb amount paid, bank information, job position, work address, work company name, registered living place address, personal e-mail address, personal telephone number, signature information, person’s who will pay Your deb name, surname, signature information, bank account information, information about property, monthly incomes, monthly deductions, left mount of the debt, comments from interaction with You, attachments which are made by You information.

To be able to comply with our legal obligations related to e.g. anti-money laundering we may in certain circumstances require a copy of your passport or similar identification and related information.

Depending on the nature of the assignment and the relevant country, we may ask a screening expert to determine whether there are any circumstances which would disqualify you or the company you represent from that assignment.

Unless otherwise agreed with you or is necessary for the establishment, exercise or defense of legal claims, we will not include special categories of personal information (often known as ‘sensitive personal data’ such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, biometric data and the processing of data concerning health or sex life).

Will you share my personal data with others?
We may share your personal data with our suppliers that facilitate and/or provide parts of our services, e.g. print and mail services, legal representatives. We may also share your personal data with our clients if you are representing a vendor which is part of the services we provide to them and regulatory / governmental authorities.

Also we are the part of the Intrum AB Company, so we are sharing information which are related with our services and obligations in the intra Group meetings if it is necessary and not breaching the law.

Our employees will have access to the personal data. In such a case, access will be granted only if necessary for the purposes described and only if the employee is bound by an obligation of confidentiality.

Will my personal data be transferred to another country?
As we are part of the Intrum group, we may transfer your data to another country outside of the European Economic Area (EEA). If we do so, we will ensure there are suitable safeguards in place to comply with EU General Data Protection Regulation (GDPR). Generally, your personal data will not be transferred outside of the European Economic Area (EEA).

However, in cases of international debt collection, your personal data may be transferred to one of our representatives working in the relevant country.

We also use third-party IT service providers to store or who may access your data, which are located in the EU, EEA, but in some cases the providers can be located outside the EU or EEA including, but not limited to the United States.

We will never transfer your personal data outside of the EEA without ensuring the safety and protection of your personal data. Therefore, we make sure that any recipients have signed the EU Standard Model Clauses, to justify the transfer, or that the country can guarantee adequate protection under data protection law. We may also rely on the Privacy Shield, which is an international data transfer agreement where US companies can commit to a higher level of privacy protection than is required by US law.

We may disclose information outside of these groups to help prevent fraud or money laundering, or if required to do so by law and auditing committee.

How long do you store my personal data?
We will retain your data as long as required for the lawful purpose for which it was obtained, as long as we have legitimate interest to keep it e.g. until termination of our agreement and to be able to defend ourselves against legal claims.

We are also legally obliged to keep your personal data for a period of time to prevent and detect fraud, detect and evidence anti-money laundering and for financial audits. For example – the bank transfer information will be kept for ten years from the payment’s day. The legal data will be kept for ten years. The deb collection data will be kept for ten years.

As far as our backups are concerned, we will also delete your data in our backups, but only when the backup tape comes up for destruction, according to our backup policy. When the backup comes up for deletion as per our back up policy, we will fully delete your data.
Will I be subject to automated decision-making?

We will not use your personal data for automated decision-making and/or profiling.
What rights do I have?

It is important you understand that it is your personal data that we process and that we want you to be comfortable with us doing so.

Right to access

You may request information on how we process your personal data, including information on:
• Why we process your personal data
• What categories of personal data we process
• Who we share your personal data with
• How long we store your personal data or the criteria for determining this period
• What rights you have
• From where we have received your personal data (if we have not received it from you)
• If the processing includes automatic decision making (so-called profiling)
• If your personal data has been transferred to a country outside of the EEA, how we ensure the protection of your personal data.

All the above information is available in this Privacy Policy.

You may also request a copy of the personal data we process about you. However, additional copies will be combined with a fee.

Right to correction

It is important that we have the right information about you and we encourage you to let us know if any of your personal data is incorrect, e.g. if you or the company you represent have changed name or moved address.

Right to be forgotten

If we process your personal data in an unlawful way, you may ask us to delete this information. Given the context of our agreement, it is however unlikely that we will delete your data.

Right to restriction

From the time you have requested we correct your personal data or if you have objected to the processing and until we have been able to investigate the issue or confirm the accuracy of your personal data (or changed it in accordance with your instructions), you are entitled to the restriction of processing. This means that we (except for storing the personal data) may process your personal data only in accordance with your consent, if necessary with reference to legal claims, to protect someone else's rights or if there is an important public interest in the processing.

You may also request that we restrict the processing of your personal data if the processing is unlawful but you do not want us to delete the personal data.
Given the context of our agreement, it is however unlikely that we will be able to comply with this right.

Right to objection

If you believe that we do not have the right to process your personal data, you may object to our processing. In such cases, we may continue processing only if we can show compelling justifying reasons that out-weigh your interests, rights and freedoms. However, we may always process your personal data if it is required for the determination, exercise or defense of legal claims. (Note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing ceased). Given the context of our agreement, it is however unlikely that we will be able to comply with this right.

Withdrawal of consent

Intrum does not base its processing upon consent. However, given that some processing activities may be based on consent, you are in your right to withdraw it and we will (where our legitimate interest does not override this right) consequently stop the processing.

We will also notify others we may have shared your personal data with of your request(s).

How to complain about the use of your data or exercise my rights?
If you wish to raise a complaint about how we handle your personal data, including in relation to any of the rights outlined above, you can contact our
Data protection officer: dataprotection.gbs@intrum.com
If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Data Inspectorate of Lithuania.

Candidates privacy statement

We may update this Policy from time to time without notice to you, so please check regularly. This version of the privacy policy was published on 15 May 2018. Last edition date: 28 August 2019.

1. Types of personal data

When you submit your application to us, we will collect the following information:

• Contact details. Such as your name, address, email address, telephone number, birth date.
• Information from your resume/cv. Such as your career history, educational history, skills, language fluency and any other information you may choose to include in your resume/cv.
• Motivation letter. Any information your choose to include in your motivation letter.
• Eligibility to work. You may have to demonstrate that you are legally eligible to take work.

2. In addition, depending on the role you are applying for, we may obtain information from third parties:

• Internal applications. If you are already employed at Intrum and are applying for another internal position, we can use information from your personnel file to supplement the information you provide us when you apply for the job.
• We may ask you to undergo an assessment of your skills, personality or cognitive aptitude. Such assessments are usually performed using third-party software or a third-party company, who will share the results with us. Prior to undergoing such an assessment, we will provide you with further information relevant to your specific situation.
• Pre-employment screening. Depending on the nature of the role and the relevant country, we may ask a pre-employment screening expert to determine whether there are any circumstances which would disqualify you from that role. Whether or not a screening will occur, as well as the scope and purpose will be discussed with you prior to the start of the screening.
• We may decide to obtain references from individuals who have worked with you in the past. Generally, we will only contact those individuals if you have provided us with their names and contact details. If you are already an Intrum employee, we may ask for references from your manager and/or co-workers, without your knowledge.

We may under certain circumstances process sensitive data, such as information about gender or medical needs to assist us in ensuring that we have a diverse pool of candidates and employees.

3. Purposes of the processing

Data Controller will process your data for the following purposes:

• We process your information in order to ascertain whether you are a qualified candidate for the role you have applied for.
• Dispute resolution. We may process personal data for the purposes of resolving disputes, complaints or legal procedures.
• To comply with the law. We may have to process your personal data to comply with the law or a judicial order.

3.1. Legal ground of processing Your data

According to General data protection regulation 2016/679 EU Article 6 we rely on these legal grounds to process Your data:

1. (a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
2. (d) processing is necessary for compliance with a legal obligation to which the controller is subject;
3. (f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

4. Parties who may have access to your data

Data Controller may disclose your personal data to third parties in the following circumstances:

• If we obtain information from third parties (as described above), we will provide them with your name and any other information necessary for them to provide us with relevant information about you.
• We may disclose your personal data to other third parties acting on our behalf, such as a service provider. In such cases, these other third parties may only use your personal data for the purposes described above and only in accordance with our instructions;
• We may disclose your personal data if required to do so by law or court order, for example with law enforcement agencies or other governmental agencies.

As mentioned above, Intrum is a very large Company and it is used to determine all off the Intrum Companies, such as Intrum, Global Business Services, Intrum Lietuva and many more. If You have any questions related with full list of the data Processors who process (ed) Your personal data, just send us the letter: dataprotection.gbs@intrum.com with Subject line: MY DATA PROCESSORS LIST.

5. Location of your personal data

Your personal data will be accessed by staff within the European Union and European Economic Area while it is in our care. Your data may also be accessed in Switzerland, which has laws which safeguards a level of data protection similar to the European Union.

Intrum uses third-party service providers to store your data, which may be located outside of the European Economic Area, including, but not limited to, the United States. These countries generally do not have laws which protect your personal data to the same extent as is the case in the European Union. For that reason, Intrum will ensure that there is a contract in place with that third party which safeguards the protection of your personal data. If you would like to obtain a copy of such a contract, please use the contact details below to get in touch with us. We may also rely on the Privacy Shield program, which is a program where US companies can commit to a higher level of privacy protection than is required by US law. Please use the contact information below if you’d like to know more.

6. Retention of personal data

We retain your personal data for a limited amount of time and will delete your personal data after it is no longer necessary for the purposes of the processing. This means that we will retain your data during the application process and delete it after we have found a suitable candidate and closed the open position. If we have selected you to fill the position, we will retain your personal data in your personnel file in accordance with our HR privacy guidelines.
We may process your personal data for a 1-2 years period after the application process has ended with the purpose to offer you participate in other open recruitments unless you have objected to such processing.

If You do not want us to save Your data after the recruitment process ends, please write us an email to: dataprotection.gbs@intrum.com .

7. Your rights under data protection law

You have certain rights under European Union data protection law.

Right of access

You are entitled to a copy of the personal information we hold about you and certain details of how we use it.

Your personal data will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.

Right to erasure

In certain circumstances, you have the right to ask us to erase your personal information, for example where the personal information we collected is no longer necessary for the original purpose or where you withdraw your consent. However this will need to be balanced against other factors. For example, we may have legal and regulatory obligations which mean we cannot comply with your request. If we can not fulfill Your request for the erasure we will rely on Your right to data restriction and will move all Your data to the separated folder and will not use that data actively, unless it will be needed for our legal obligations.

Right to restriction of processing

In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to use your personal information.

Right to data portability

In certain circumstances, you have the right to ask that we transfer personal information that you have provided to us by the electronical way to another third party of your choice or to You in the machine readable and common format.

Right to object

You have the right to object to processing which is based on our legitimate interests, which is the case here. Unless we have a compelling legitimate ground for the processing, we will no longer process the personal data on that basis when you file an objection. Note however, that this means we can no longer consider your application.

Rights relating to automated decision-making

You have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. Intrum generally does not use automated decision-making or profiling in the recruitment process, but if you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.

Right to withdraw consent

In most cases, we do not base the processing of your personal data on your consent. However, it may happen that we ask for your consent in specific cases. Where we do this, you have the right to withdraw your consent to further use of your personal information. If there will be no other legal basis to use Your data, Your data processing actions will be stopped.

Right to lodge a claim with a supervisory authority

You have a right to lodge a complaint with a supervisory authority, in particular in your habitual residence, place of work or place of the alleged infringement if the you consider that the processing of personal data relating to you infringed the personal data processing regulation.

8. Contact details

If you would like to contact our Data Protection Officer in regard to the processing of your personal data or other question related with Your data processing, please send an e-mail to dataprotection.gbs@intrum.com.

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Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

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General

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